The pop-up appears a few seconds after the page. Is that normal?

Yes. Shopify loads the script asynchronously after your content. Speed optimization apps may delay it until the first interaction: whitelist CrazyRocket there. See loading time .

I joined the campaign while testing and now it never shows again.

Use the Reset client's cache button on the campaign, or open the store in a private window. See what the button does .

Getting Started

Why isn't my campaign showing up on my store?

3 minutes
Shopify · All plans

Quick answer

On Shopify, open Theme Editor > App embeds and make sure the CrazyRocket script is enabled, then refresh the page a couple of times. Check that the campaign is enabled and that no page, referrer or country filter excludes the page. If it still doesn't show, look for JavaScript errors in the browser console: a broken script left by another app can stop Shopify's loader before CrazyRocket runs.

Shopify App Embed

The most common cause on Shopify is that the App embed is not active on the theme.

It takes just a minute to activate it from Theme Editor > App Embeds > CrazyRocket Script (Refresh the page a couple of times to let Shopify load the new script).

You can also find a video here: https://app.screencastify.com/watch/PebVquPYvvBuovEcLJjh

If the App Embed is enabled, please check the following:

Make sure the campaign is enabled
The start date must be set to a date in the past
Ensure there are no restrictive PAGE, REFERRER and COUNTRY filters
If you embedded the campaign on a landing page, ensure the code has been pasted inside the HTML view
Ensure you shop is not using the SLIM version of jQuery
Ensure there are no javascript errors on the page (see next section):

JavaScript Errors

Your theme might contain javascript errors (not related to our App!) that stop Shopify's asyncLoader before our main script gets loaded. As the script can't be loaded, we can't render the user interface.

These errors might be caused by Apps that left broken parts of code once uninstalled.

Check your browser's console log to see if this line of code is failing:

if (lightJsExclude.indexOf(urls[i]) === -1)

in such case, replace:

if (lightJsExclude.indexOf(urls[i]) === -1) s.type = 'lightJs'; else s.type = 'text/javascript';

with

s.type = 'text/javascript';

According to this post on Shopify:

https://community.shopify.com/c/technical-q-a/javascript-error-on-script-load-lightjsexclude/m-p/1650255

Note: The app AVADA SEO might have caused the issue.